Refund & Cancellation Policy

This Refund & Cancellation Policy applies to all purchases made on the Phoenix Studio streaming platform, operated by Thirumaniappan Ashok (proprietor), trading as Phoenix Studio.

1. Nature of the Product

Phoenix Studio sells access to digital film content that is delivered and consumed online. Because access is granted immediately and the content is digital, purchases are treated as final once viewing has begun.

2. No Refund Once Playback Has Begun

Once you have started playback of a purchased film, the purchase is non-refundable. Starting to watch the film is considered consumption of the product.

3. Cancellation Before Playback

Each purchase grants a single viewing within a limited access window. If you have purchased a film but have not yet started playback, you may contact us to request cancellation. Approved cancellations before any playback has begun will be refunded to the original payment method.

4. Technical Failures

If a genuine technical failure on our side prevents you from viewing a film you have purchased — and the issue cannot be resolved — you may request a refund by contacting us within 7 days of the purchase. Such refunds are granted at our reasonable discretion after we review the issue. Problems caused by your own device, internet connection, or unsupported browser are not eligible.

5. How to Request a Refund

To request a refund or cancellation, email contact@phoenixstudio.net with your transaction reference and a description of the issue. We aim to respond within 3–5 business days.

6. Processing of Approved Refunds

Approved refunds are processed to the original payment method through our payment partner, Razorpay. Once processed, it may take 5–7 business days for the amount to reflect in your account, depending on your bank.

7. Contact

For any questions about this policy, contact us at contact@phoenixstudio.net or +91 97873 16161.