Privacy Policy

This Privacy Policy explains how Phoenix Studio (proprietor: Thirumaniappan Ashok; GSTIN: 33AHBPA3301Q1ZS) collects, uses, and protects your information when you use our streaming platform (the "Service").

1. Information We Collect

• Purchase information: details necessary to process your payment, handled by our payment partner Razorpay. We receive confirmation of payment and a transaction reference; we do not receive or store your full card or bank details.
• Contact information: if you contact us or create an account, the email address, phone number, or name you provide.
• Viewing and technical data: information about your access to content — such as the film viewed, time of access, device and browser type, approximate location, and playback progress — used to deliver the Service, enforce single-viewing access, and protect against unauthorised sharing.

2. How We Use Your Information

• To provide access to purchased content and enable playback and resume;
• To enforce access rules (single viewing, one stream at a time) and to detect and prevent unauthorised sharing or piracy;
• To process payments and issue access;
• To respond to your enquiries and provide customer support;
• To comply with legal and tax obligations.

3. Sharing of Information

We do not sell your personal information. We share information only with:

• Our payment processor (Razorpay) to complete transactions;
• Our video delivery provider to stream content securely;
• Authorities or advisers where required by law.

4. Data Security

We take reasonable technical and organisational measures to protect your information. Payment data is handled by our payment partner under their own security standards. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

5. Data Retention

We retain purchase and transaction records for as long as required for accounting, tax, and legal purposes. Viewing and technical data is retained for as long as necessary to operate and protect the Service.

6. Your Rights

You may request access to, correction of, or deletion of your personal information, subject to our legal and accounting obligations, by contacting us at contact@phoenixstudio.net.

7. Cookies

The Service may use cookies or similar technologies necessary for sign-in, session management, and playback. You can control cookies through your browser settings, though disabling them may affect functionality.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The current version is always available on this page.

9. Contact

For privacy questions or requests, contact us at contact@phoenixstudio.net.